Free tools
3 free tools, more on the way. No email wall. Leave with a clear next action.
Browse toolsMaking digital simple.
Friendly help for launches and small-to-medium projects. Plain-English guidance for Australian small businesses, from first setup to systems that actually work.
- No CEO speak
- No massive change programs
- Just practical fixes
Start here
What's doing your head in?
Pick the closest problem. I'll point you to the right first step.
How I help
How I help →Three ways I can help
Implementation help
Hands-on help to set up your launch or project: website, software, email and AI workflows.
See what I can help withAsk a question
Confused or not sure where to start? There are no stupid questions. Send it as it is.
Message JakeImplementation help
See implementation support What I can help you implement
Friendly help for launches and small-to-medium projects. Tell me what you're setting up and I'll help you get it working.
Website & launch setup
Get a simple site live with clear contact paths, Google Business Profile and the basics customers look for.
Software stack setup
Choose and connect the tools you need (booking, quoting, invoicing, CRM) without a messy stack.
Google Workspace & email
Domain email, shared inboxes, calendars, Drive and sensible permissions, set up properly.
AI workflows
Prompts, business voice and repeatable AI steps your team will actually use.
Small-to-medium projects
Scoped, plain-English help to plan, build and hand over a project that fits your size.
Guides
Browse all guides Learn as you go
Practical templates I build and upload. Use one on a real job and you learn alongside me as you go. No course, no theory first.
- AINo-BS AI GuideBuild useful prompts, choose a platform and set a business voice you can reuse.
- SalesGoogle Workspace & Sheets for SalesA five-level walkthrough with ready-to-use Gemini prompts for sales roles.Coming soon
- OnlineWebsite & Online SetupWhat customers need to see online before they enquire, book or buy.
- PeopleNew Starter Onboarding PlanA practical 30/60/90-day plan so nothing gets forgotten in week one.
- PeoplePrepare for a One-on-OneAgenda, talking points, questions and follow-up actions for a useful check-in.
- ThinkingBusiness Thinking ToolsUse SWOT, Five Whys and other simple models to think a problem through.Coming soon
What I work on
Where the time goes
Automation & Efficiency
Build out what you're currently doing twice. Identify gaps where time is getting lost. Set up automation together or pass work off to someone who specializes in it. Like auto-replies on weekends that actually answer their questions so they don't need to call back.
- Find your repetitive work
- Time-saving opportunities audit
- Build or pass off the fix
- Setup & training
Website & Domain Setup
DNS, domain configuration, email setup — make sure your website and communication platforms sync together. Link Shopify with automation. Platform integration. Website code or mockup. Whatever connects your business properly.
- DNS & domain management
- Email setup & routing
- Platform integration
- Website code or mockup
Tech Implementation
Basic configuration and onboarding. Not big enterprise tech — think Google Workspace, Google Gemini, WhatsApp for Business, Twilio Flex web chat, Slack workplace solutions. Help you maximize what you've got, not just evaluate what's next.
- Setup & configuration
- Team onboarding
- Sourcing & research
- Maximize what you have
Backup & Continuity
What happens when something breaks? Do you have backups? Failover options? Documented processes so someone else can handle it? We make sure you're not one system failure away from chaos.
- Backup strategy
- Failover planning
- Documentation
- Peace of mind
Let's work it out
Things we can brainstorm together
Your phone won't stop ringing. Voicemails piling up. Ding ding ding all day. People contact you but they don't get what they need, so they call back. Here's what we figure out together:
Streamline Your Contact Points
How can we make it less time-consuming for people to reach you? Auto-replies with enough info so they don't need to call back. Multiple channels so it's not all hitting your phone. Routing that gets the right person the first time.
Communication Flow
Do you have an auto-reply on Saturday and Sunday that actually solves their problem? Or are they stuck waiting? We build out responses that handle the common stuff so you're not getting calls for things already answered.
Subscription & Tool Audit
What are you paying for? Most businesses have redundant tools or subscriptions they forgot about. We audit everything and consolidate so your money goes where it matters.
What You're Doing Twice
Where are your people wasting time? Entering the same data twice? Chasing the same information? We find it and figure out what's worth fixing first.
About
This is for you if…
You're a small to medium business owner or operator. You want cleaner handoffs, fewer repetitive tasks, and someone to give you advice on a normal business budget. You want straightforward, practical work. No complicated buzzwords. No techlingo. Just honest help that makes sense for your business.
We work basic to medium level. If a project gets complex or outside my wheelhouse, I tell you straight. I'll either connect you with someone who specialises in it, or I'll lead the project with an outsourced team so you still get it done right. No surprises.
Meet Jake
I learnt tech the real-world way.
I’m Jake Dylan Langford. No degree, no fancy titles. Just hands-on, practical experience, and a habit of working things out.
- A 90s kid
- Learnt by doing
- Making digital simple.
How I got here
- Stop one
Learnt by doing
No degree. I picked it up hands-on: trying things, getting stuck and working it out.
- Stop two
Leaned on AI and free tools
AI and free tools became my teachers. They helped me learn faster, one question at a time.
- You’re here
Now I help others
I use what I’ve learnt to help people who feel lost or a bit scared of tech.
What that means for you
Friendly help for launches and small-to-medium projects.
- I explain it the way normal people get it. I learnt it the practical way, so that’s how I teach it.
- Free tools first. If a free tool does the job, that’s where we start.
- No techlingo, no judgement. There are no stupid questions. Send it as it is.
- Straight up. If a job’s outside my wheelhouse, I’ll tell you and connect you with someone who specialises in it.
Tools
Tools I like to work with
These are the platforms I bounce off when building your systems. Some are free, some paid, all solid.
- ClaudeAI for writing, thinking & automation
- Google GeminiAI assistant & integration
- Google WorkspaceEmail, docs, sheets & more
- WhatsApp BusinessCustomer communication
- Twilio FlexCall routing & web chat
- SlackTeam communication hub
FAQs
Common questions
What do you help with?
Practical digital setup for Australian small businesses: websites and domains, email, Google Business Profile, WhatsApp Business, simple automations, choosing software and making AI useful. Basic to medium projects, explained in plain English.
How does it work?
Tell me what's going on. I'll reply with a clear first step. If it's something you can do yourself, I'll point you to the right guide or free tool. If you want it done, we agree what's needed and I set it up with you, then hand it over so you can run it.
How do I ask a question?
Use the Ask Jake form on the contact page, message me on WhatsApp, or email hello@justjakey.online. Send it as it is. You don't need a polished brief, and there are no stupid questions.
How fast do you reply?
Usually within one business day. You'll hear back from me, Jake, not a bot or a sales team.
What if my project is outside what you do?
I'll tell you straight. I'll either connect you with someone who specialises in it, or help you work out what to ask for.
Ready to get started?
Send the problem as it is. You don't need a polished brief.